Each Vseebox comes with a $45 Keyboard

FAQ

FREQUENTLY ASKED QUESTIONS

vSeebox troubleshooting and some FAQs, as well as common setup issues.

No and NEVER! Once you purchase the vSeeBox, you can use it with the Heat apps pre-loaded without further charges, that’s why it’s the true Cable Cutter and say goodbye to cable bills!

You can use it anywhere in the world! vSeeBox is not just one of the best products for home entertainment, you can take it for traveling/road trips.

You just need a TV/monitor with an HDMI port, and WiFi/Ethernet network connecting to vSeeBox, and then it works.

We recommend an over 8mbps network with Ethernet for smooth streaming.

More Faqs

We are the official store and the official retail store. We do not support after-sales service for vseebox purchased from platforms such as Facebook and Amazon.

VPN is not a must to use vSeeBox.

We recommend at least 8 Mbps network speed for streaming on vSeeBox with High definition video quality. We also recommend Ethernet hardwire for stable and fast network.

For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend 15Mbps for seamless streaming without buffering.

Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there.

For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.